Contact us
Get in touch with our head office team about general enquiries, compliments, concerns or complaints.
General enquiries
To contact an individual branch, please find their contact details on our Our Branches page.
View our branchesHead office
Brocklehurst Chemist
City Health Pharmacy
81 Southbridge Road
Hull
HU9 1TR
Compliments, concerns and complaints
We love to hear feedback from people who have used our services, so if you have a compliment or comment about one of our services please get in touch with our Head Office team. All compliments and comments are anonymously fed back to the service managers and/or colleagues involved.
We deal with concerns or complaints confidentially, providing on-the-spot information, practical advice and support with the aim of resolving any patient problems or difficulties.
Raising a concern or complaint
If you raise a concern or complaint, the team will ask for your personal details, name, address, date of birth, ethnicity, contact number, the service your concern is regarding and a description of your concern or complaint. Please note all data collected is processed in line with Data Protection legislation. We ask you to provide your ethnicity for data monitoring purposes only and this is used to give the NHS anonymised demographics of people who use our services.
If you wish to raise a concern or complaint this can be done by email, telephone or letter.